|
If you suspect you have become the victim of fraud, you may refer to the table below to find out what action to take. | If you suspect the following... | Then... |
Lost or Stolen Checks
Unauthorized ACH Withdrawal
Unauthorized Wire Transfer
Unauthorized Debit Card Transaction
|
Call Citizens Bank at (270)465-8193
|
Lost or Stolen Citizens Bank Debit Card
| During normal Citizens Bank hours call (270)465-8193
After hours call the Star Service Center 800-523-4175 |
Suspicious Citizens Bank emails (phishing) or scams
|
Forward information about the email to customerinfo@cbtky.com
If you believe you have provided personal or account information in response to a fraudulent email please contact a Citizens Bank representative at (270)465-8193. |
Potentially fraudulent phone call
| If you believe you have provided personal or account information in responce to a fraudulent phone call, please contact a Citizens Bank representative at (270)465-8193 as soon as possible. |
|
