For your health and safety
We’re adapting our service delivery to follow the recommendations of public health officials, as we do our part to help keep our customers and employees safe and reduce the spread of COVID-19.
As of March 2021, all Citizens Bank locations are open for all banking services. As we reopen doors, we are committed to following all CDC guidelines and state mandates for the health and safety of our employees and community. The Post Office located on Main Street is also open.
Drive-thrus and ATMs
Drive-thrus are available during normal drive-thru hours, and our staff is taking extra care to frequently disinfect pneumatic canisters for our visitors. Our branch ATMs are available 24/7 and are being frequently disinfected.
You can continue to to visit our lobbies and request an in-person branch appointment at all of our locations, if needed. You can call 270-465-8193 to schedule an appointment.
Visit Our Website for Updates
Any changes to our service delivery, hours and closings will be posted on our website. You can also call us at 270-465-8193.
Safety and Security
Please join the Citizens Bank & Trust staff in helping keep our community strong. Citizens Bank’s dedicated staff and strong financial position will help us get through this natural disaster. Deposits are insured by the FDIC and as always we are committed to serving you and all your financial needs. Feel free to call us with any questions at 270-465-8193 or visit www.cbtky.com for more information.
How do I check my account without going into a branch?
We are pleased to offer a number of convenient options to help manage your banking without ever walking in to a branch. We offer drive-up banking, night drop, convenient ATM locations, mobile deposit and online and mobile banking for your convenience.
Are branches adopting modified hours or closing?
As of March 2021, all Citizens Bank locations are open for all banking services. As we reopen doors, we are committed to following all CDC guidelines and state mandates for the health and safety of our employees and community.
We also have other flexible banking options to help you with your banking needs.
Bank by Phone: Call us Monday through Thursday 8 a.m. to 5 p.m., Fridays from 8 a.m. to 6 p.m., and Saturdays from 8 a.m. to 12 p.m.
Digital Banking Options: Online Banking and Mobile Banking with Remote Deposit Anywhere is available 24/7.
All ATMs are available 24/7 at our convenient locations. See locations.
Will I have access to my money easily, if branch lobbies are temporarily closed?
Yes, any funds in your checking and savings accounts are available to you when you need it. Federally-insured accounts are the safest places for your deposits because of the insurance and protections that come with your account.
All deposits made to your Citizens Bank accounts up to $250,000 are covered by the FDIC. For more information about deposit insurance or to understand coverage for deposits exceeding $250,000, please visit the FDIC's deposit insurance page or talk to us to discuss options.
We also want to remind your that Citizens Bank is a 5-Star rated financial institution. This is the highest possible rating given by Bauer Financial, an independent bank research firm, and speaks to the strong position of the bank.
What's the easiest way to access my money and manage my account without coming into the bank?
Your debit card provides easy, convenient access to your money through ATMs. You get free access to Citizens Bank ATMs.
In addition, our online banking
and mobile banking
allow you to complete a number of secure transactions easily. With online banking, you can:
- Receive and send money
- Transfer money between accounts
- View Balances
- Schedule and pay bills
- Deposit checks with the mobile app
What is your process in the event a Citizens Bank employee is exposed to someone with COVID-19?
The health and safety of our staff and customers is of vital importance to us. We ask all Citizens Bank employees to self-quarantine for 14 days in the event they are exposed to COVID-19.
How do I download Citizens Bank's mobile app?
How do I deposit a check with the Citizens Bank mobile app?
With the Citizens Bank mobile app, it's possible to deposit checks. Just pick the account for deposit, take pictures of the front and back of your signed check, verify the amount and submit. To learn more visit our Remote Deposit Anywhere page.
How do I access online banking?
For access to online banking, sign up by clicking the link in the top right of our website. Click the ExpressNet Login button and click "Enroll Now".
Should I withdraw funds to have cash on hand?
It's really a personal preference. Some cash is good to have on hand, but generally your money is the safest in your bank account. Leaving cash in the bank allows for more flexibility to pay bills online or send money to friends or family digitally. Also, Citizens Bank accounts offer protections and insurance that you can't get with cash. All deposits up to $250,000 are covered by the FDIC. For more information about deposit insurance or to understand coverage for deposits exceeding $250,000, please visit the FDIC's deposit insurance page or talk to us to discuss options.
Small Business Guidance and Loan Resources
There are specific programs to assist small business related to COVID-19 (coronavirus) impacts. The U.S. Small Business Association has compiled a list of information here