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Teller/Customer Service Representative (CSR)

Location: Campbellsville, KY
Category: Teller, Banking, Customer Service


Under supervision of the Head Teller, the Teller/CSR delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The Teller/CSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking. Teller/CSRs ensure compliance with bank, regulatory guidelines as well as customer service standards.

The specific duties as a Teller/CSR will include:

  • Sell and/or refer bank's products and services to customers and prospects.
  • Demonstrate a continuously helpful, friendly attitude and adherence to established Service Quality Standards.
  • Receive and handle deposits of all types and ensure the proper endorsement on negotiable instruments within the deposits.
  • Cash checks and process other transactions accurately and efficiently in accordance with established policies and procedures.
  • Adhere at all times to the check handling guidelines, established drawer limits, and the limitation of signing authority.
  • Reconcile cash and transactions to within the "teller balancing standards" and report results through submission of teller daily balance sheet.
  • Maintain a neat and orderly work area and ensure that all negotiable items, confidential records, and customer information are properly secured at all times.
  • Adhere to all security policies and procedures.
  • Follow bank guidelines before, during, and after a robbery.
  • Maintain a working knowledge of and adhere to Bank policies and procedures, including those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act, as applicable.
  • Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.
  • Perform other duties within the branch as assigned.

As a Teller/CSR, you must have strong analytical, problem-solving and organizational skills including written and verbal. Specific qualifications for the Teller position include:

  • Education: High school diploma or GED, plus such practical knowledge and skills as would be learned on the job and through training.
  • Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Strong math skills, including calculator proficiency.
  • Other Job Qualifications: Demonstrated communication (verbal and written) and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Ability to lift and carry coinage weighing up to 30 pounds. Able to work weekends and as required or assigned.


  • Normal Bank Lobby and Drive-thru Window Conditions
  • After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.


Candidates may be subject to the following screenings:

  • Criminal Background Check

Citizens Bank & Trust Co. offers a competitive benefits package including:

  • Competitive compensations based on experience.
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Vacation and PTO days
  • Short Term and Long-Term Disability
  • 401(k) Retirement Plan (after 1 year)

Citizens Bank & Trust Co. is an Equal Opportunity Employer.

Please send your resume to

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